FAQ

  • Are your personal care products safe for sensitive skin? All products in our store are made of mild natural ingredients, without alcohol, hormones, and irritating chemical additives. Each product has passed professional sensitive skin testing. Most products are suitable for sensitive skin, dry skin, oily skin, and mixed skin. We will mark the applicable skin types on each product detail page for customers’ reference.
  • How can I track my order logistics? After your order is shipped, we will send a logistics tracking number and tracking link to your registered email and account background. You can enter the tracking number on our website or the official logistics platform to check the real-time transportation status of your package, including shipment departure, customs clearance, local delivery and other information.
  • Can I change my delivery address after payment? You can apply to modify the delivery address for free within 24 hours after order payment and before shipment. Once the package is shipped, address modification is not supported due to logistics system restrictions. Please confirm your delivery information carefully before payment.
  • Why is my order delivery delayed? Common reasons for delivery delay include customs clearance inspection, local postal service delay, extreme weather, and holiday logistics pressure. If your order is overdue for more than 7 working days, please contact our customer service, and we will help you check the logistics status and solve the problem as soon as possible.