Return & Refund Policy

  • Eligible Return Period: We support returns and refunds within 30 calendar days after customers receive their personal care products. This 30-day window applies to all skincare, body care, hair care, and oral care products in our store. Customers must initiate return applications through our official website background or customer service channel within the valid period to enjoy after-sales services.
  • Valid Return Conditions: Returned products must be unopened, unused, unblemished, and retain all original retail packaging, including outer boxes, inner seals, product labels, and free gifts. For safety reasons, opened personal care products, used skincare samples, and discarded packaging products do not support returns and refunds, to ensure the hygiene and safety of secondary sales products for all customers.
  • Refund Rules: After we receive and inspect the returned products and confirm they meet return standards, we will process the full refund of product payment within 5–7 business days. Shipping fees and remote area surcharges are non-refundable unless the return is caused by our shipping errors, product quality problems, or wrong item delivery.
  • Defective Product Handling: If customers receive damaged, leaked, expired, or defective personal care products, they can apply for a full refund or free replacement without returning the goods within 7 days after receipt. Customers only need to provide clear photos or videos of defective products for verification, and we will bear all related costs.